tag:blogger.com,1999:blog-11601129.post114615371289957788..comments2021-11-14T11:34:07.924-07:00Comments on Jack Quinn's European Travel Blog: Acer Tech-Service BluesUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-11601129.post-74000838007495807912009-06-16T04:30:36.266-07:002009-06-16T04:30:36.266-07:00Same thing happened to me. I bought an acer aspir...Same thing happened to me. I bought an acer aspire one and it died. Obviously a motherboard problem. Sent it in after 2 weeks of tech support via email. They said the LCD Screen was cracked and that it would be $199 to have it fixed. I told them to mail it back to me and the screen is fine. They have horrible tech support and I will never use them again.Anonymoushttps://www.blogger.com/profile/16343458050377354093noreply@blogger.comtag:blogger.com,1999:blog-11601129.post-89193440484079119662009-04-01T08:06:00.000-07:002009-04-01T08:06:00.000-07:00As a recent purchaser of an Acer PC - I have to ag...As a recent purchaser of an Acer PC - I have to agree with you 100% about the extremely poor service I have recieved for my computer.<BR/>My husband purchased ours just before Christmas '08 - from Best Buy - and unfortunately, did not get an extended warrenty at the time of purchase. Needless to say -two months later, there seemed to be a problem with the ethernet card (so the tech support finally guessed anyway), and after 5 calls to their technical 'support', they finally made arrangements to have the tower shipped back to the Acer repair facility. The computer sat at the repair facility for at least a week. Not once did I recieve a call from anyone there about what was wrong or what they planned to do. I eventually took it upon myself to call for an update and was told that the 'bezel' on the tower was cracked during shipping, and that Acer would fix it - but they would have to charge us $199.00 for the repair. I was furious. <BR/>After numerous heated conversations with the courier company and the manager/supervisor of the technical support, I was told that the courier service would pay for $100.00 of the damage. by this time - I was so fed up with getting absolutely NO help from Acer, that I agreed to this partial payment- just to get our computer back. After calling *again* to inform Acer that I would like them to go ahead and repair the bezel AND the original problem with the ethernet card, the idiots went and shipped the tower back - once again without any correspondance - and it was still cracked! <BR/>I will NEVER use this company again. the service is the absolute worst I've ever experienced.Anonymousnoreply@blogger.com